{"id":28896,"date":"2016-09-22T10:49:02","date_gmt":"2016-09-22T10:49:02","guid":{"rendered":"https:\/\/codewebbarcelona.com\/previo-al-diseno-web-educacion-confianza\/"},"modified":"2026-04-21T00:53:11","modified_gmt":"2026-04-21T00:53:11","slug":"before-web-design-education-trust","status":"publish","type":"post","link":"https:\/\/codewebbarcelona.com\/en\/blog\/before-web-design-education-trust\/","title":{"rendered":"Before Web Design: Education and Trust"},"content":{"rendered":"

Let\u2019s start at the beginning.<\/p>\n

It\u2019s that moment after the lunch break when you check your inbox and see a few new emails.<\/p>\n

We\u2019ve spent the morning fully immersed in the web design<\/strong> for a long-standing client\u2014one who already knows that when they have a project, we\u2019re the web design studio<\/strong> they trust to deliver exactly what they need. In short, a client who shares our work philosophy and is happy with the results we achieve at our Barcelona studio<\/strong>.<\/p>\n

As always, some emails are just pure advertising\u2014offering this, giving away that\u2014always supposedly for our benefit. It doesn\u2019t take years of experience to know it\u2019s suspicious when someone reaches out claiming it\u2019s for your own good.<\/p>\n

As my father, a postwar wellspring of wisdom, likes to say, \u201cNo one\u2019s ever come to my house just to give me money\u2026\u201d<\/p>\n

“Do the right things”<\/h2>\n

So, after deleting the junk mail and replying to current clients, I\u2019m left with a message from a potential new client. That\u2019s what I want to talk about today: client communication and the importance of showing gratitude.<\/p>\n

It doesn\u2019t matter where you include it in your reply, but what\u2019s essential is that you do it\u2014say thank you.<\/p>\n

It\u2019s a matter of courtesy, of building a genuine dialogue. It shouldn\u2019t feel forced; it should come naturally. It\u2019s part of our way of working, our savoir faire, and there are a few key reasons why this matters.<\/p>\n

We\u2019ve already discussed the importance of many factors when starting and managing a successful project.<\/p>\n

But let\u2019s not forget: a great project begins long before the client chooses us for their web design and website development<\/strong>.<\/p>\n

…first, I want to thank you for reaching out to us…<\/h2>\n

A thank-you email is a fundamental part of Inbound Marketing.<\/p>\n

Inbound Marketing is all about delivering value to the user, which helps us build loyalty and turn them into long-term clients.<\/p>\n

The client relationship must be built on trust\u2014that\u2019s the key.<\/p>\n

We send and receive these kinds of emails automatically, and like anything we do routinely, we might not always be fully aware of their impact. But just like breathing, if we stop, we\u2019ll notice the difference.<\/p>\n

When a client expresses interest, they share their email and contact details with us. That\u2019s great!<\/p>\n

A thank-you email is more than just a formality\u2014it\u2019s a reflection of who we are.<\/p>\n

What\u2019s the value of saying thank you?<\/h2>\n
    \n
  • It\u2019s a great opportunity to validate the user and their email address.<\/li>\n
  • It demonstrates our organic, people-first approach\u2014showing we value their input and actions.<\/li>\n
  • It builds rapport between client and agency.<\/li>\n<\/ul>\n

    How should you do it?<\/h2>\n
      \n
    • Anywhere in the email\u2014body, subject line, wherever it fits.<\/li>\n
    • Include a link to any information they requested.<\/li>\n
    • Keep the conversation open, so they feel they\u2019re engaging with us, not just receiving a canned response.<\/li>\n
    • Avoid automation\u2014make it personal.<\/li>\n
    • Sign it. It shouldn\u2019t just seem like a real person is responding\u2014it should actually be a real person, and the client should know who they\u2019re talking to.<\/li>\n<\/ul>\n

      You can hit send with confidence. The job isn\u2019t done yet, but this is a crucial step in the successful development of a website<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Let\u2019s start at the beginning. It\u2019s that moment after the lunch break when you check your inbox and see a few new emails. We\u2019ve spent the morning fully immersed in the web design for a long-standing client\u2014one who already knows that when they have a project, we\u2019re the web design studio they trust to deliver […]<\/p>\n","protected":false},"author":1,"featured_media":4436,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[208,212],"class_list":["post-28896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disseny-desenvolupament-web","category-altres"],"acf":[],"yoast_head":"\nBefore Web Design: Education and Trust - Code Barcelona<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/codewebbarcelona.com\/en\/blog\/before-web-design-education-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Before Web Design: Education and Trust - Code Barcelona\" \/>\n<meta property=\"og:description\" content=\"Let\u2019s start at the beginning. 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